Privacy Policy

1. Introduction

Siya Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our visa and immigration services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Information: Name, email address, phone number, postal address, date of birth, passport details, and other identification documents
• Financial Information: Payment card details, billing address, and transaction history
• Travel Information: Travel dates, destination countries, visa application details, and travel history
• Technical Information: IP address, browser type, device information, and usage data when you visit our website
• Communication Records: Records of correspondence, including emails, phone calls, and WhatsApp messages

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your visa applications and travel arrangements
• Communicating with you about your applications, services, and inquiries
• Processing payments and managing billing
• Providing customer support and responding to your requests
• Sending you updates, newsletters, and promotional materials (with your consent)
• Improving our services and website functionality
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and travel partners
• Government Authorities: We may disclose information to government authorities, embassies, and consulates as required for visa processing and legal compliance
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: